Y99's Privacy Policy —
Your Data Is Safe With Us

1 Introduction

Y99 (y99.vin) is one of Bangladesh's most trusted online gaming platforms. We believe every member's privacy is invaluable. That's why we want to be completely transparent about how we handle the information you share with us — whether you're playing games, making deposits, or using our services on y99.

This Privacy Policy applies to all members who use the y99 platform. By registering with or using y99's services, you agree to the terms of this Privacy Policy.

2 What Information Is Collected

Y99 collects only the information that is necessary. Collecting data beyond what is needed goes against our policy. Below is a breakdown of the types of information we collect:

In addition to the above, if you voluntarily contact our customer support team, the details of that interaction may also be stored for security purposes.

3 How Information Is Used

Y99 uses the data it collects strictly for defined purposes. The primary reasons your information is used are:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions successfully.
• Providing customer support and assisting with issue resolution.
• Delivering personalized bonus and promotional offers.
• Ensuring platform security and preventing fraud.
• Meeting legal obligations.
• Running analytics to improve the gaming experience.
• Monitoring gaming behavior to support responsible gaming.

4 Data Sharing

Y99 does not share your personal information with anyone — however, there are specific circumstances where disclosure may be required:

• Payment Processors: Mobile banking providers such as bKash, Nagad, and Rocket receive limited information solely to process transactions.
• Law enforcement agencies: Providing information in response to a court order or a lawful request from a government authority is a legal obligation.
• Technical service providers: Selected technology partners who support platform operations may access limited data under strict confidentiality agreements.
• Fraud Prevention: In cases of suspicious activity, relevant information may be reported to the appropriate authorities.

Outside of the cases listed above, your information will not be shared with anyone.

5 Security Measures

Y99 uses industry-standard security technology to keep your data safe. The key components of our security framework are:

• 256-bit SSL/TLS encryption on all data transmissions.
• Advanced firewall and intrusion detection systems at the server level.
• Regular security audits and vulnerability assessments.
• Automatic alerts triggered when unusual login activity is detected on your account.
• Maintaining and monitoring data access logs.
• Restricted staff access — only authorized personnel can view your data.

6 Cookie Policy

The y99 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: Required for login sessions and site security. Disabling these cookies will prevent the site from functioning properly.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand which sections of the site are most visited. This data is completely anonymous.

You can manage cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Your Rights

As a y99 member, you have the following rights over your own data:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Opt Out of Marketing: You can request to opt out of promotional messages at any time.

To exercise any of your rights, please contact our support team. We typically process requests within 30 business days.

8 Data Retention Period

Y99 does not retain your data beyond what is necessary. The core principles of our data retention policy are:

• Profile information is retained for as long as your account remains active.
• Financial transaction records are retained for up to 5 years as required by law.
• General profile data is deleted within 90 days after an account is closed.
• In cases of fraud or dispute, relevant data may be retained for an extended period.

9 Minor Protection

Y99 does not serve or collect information from anyone under 18. We are committed to protecting minors.

• Date of birth is verified at the time of registration.
• If an account belonging to a minor is identified, it will be suspended immediately.
• A valid ID may be requested as proof of age during verification.

10 Policy Changes

Y99 may update this Privacy Policy from time to time. When changes are made, we follow the process below:

• Updated policies are published on the website, with the revision date noted at the top of the page.
• Members are notified when significant changes are made.
• Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
• Previous versions of the policy may be available upon request.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

• Email: [email protected] (displayed as plain text only)
• Support: Live chat support available 24 hours a day, 7 days a week.
• We typically respond to your request within 24 hours.